Bear Communications currently has over 60 drop plows in the field producing for clients daily. We are proud to say that we have been the industry leader in drop production for years now. In addition, we have many contracts with both large and small telecommunications companies.
Bear Communications continues to grow that portion of our company exponentially. We have designed a successful internal plan for this arena by providing incentives to keep our employees motivated and well trained, thus delivering superior results with minimal complaints.
We keep customers satisfied by emphasizing communication during the entire process. Constant contact between our company and the customers is a big part of our business. When our employees are in the field, they understand that they are representing your company as well. Our workers arrive on site with professional, branded vans with identification cards at all times. The technicians arrive at the job site wearing branded shirts to give the customer an added reassurance.
We always call our customers to let them know we have received their drop requests and give them a tentative, scheduled date. This way, they can prepare themselves for the drops and plan their day around it. Next, Bear Communications calls the customer a day before the scheduled drop to confirm the appointment. Our management team follows up again once the drop is completed to ensure the technician spoke with the customer or attached a door tag if the customer was unavailable.
This thorough process ensures customer satisfaction by resolving any issues before they escalate and keeping your inbound customer complaints to a minimum. If you are currently dissatisfied with your drop placement crews, give Bear Communications, LLC a call and watch your customer satisfaction levels increase quickly.